Factors Associated with the Quality of Work Life among Domestic Workers in South Africa
The quality of work life is an essential factor that promotes workers’ wellbeing in the workplace, thus contributing to a quality service delivery and improved productivity. The focus of this study was to identify and describe the association between the quality of work life among domestic workers in South Africa and various factors like the socio-demographic data for these workers, the nature of domestic labour, and the working conditions that they are exposed to. 100 Participants from KwaZulu-Natal province were conveniently selected by means of a stratified random sampling. Data was collected using a self-administered questionnaire. Frequency distribution, percentages, mean and standard deviation, chi-square and multiple regression analysis were used to analyse data. A response rate of 90% was achieved. The results indicated that domestic workers in South Africa had a low level of quality of work life. Age had a strong positive relationship with the quality of work life among these workers (p=0.001). A negative relationship between the nature of domestic labour and the quality of work life was also revealed. Multiple regression analysis indicated that the age of domestic workers, nature of their jobs and the work environment predicted 44% of variance in the quality of work life. It was concluded that the Department of Labour must institute appropriate legislations in order to regulate the nature of domestic labour as unskilled service workers, thus the quality of work life and well-being of domestic workers in South Africa would be greatly improved.
Keywords: Factors, Work Life, Wellbeing, Quality, Domestic Workers, South Africa
Dr. Lindiwe I. Zungu
Lecturer, School of Public Health