Factors Associated with the Quality of Work Life among Domestic Workers in South Africa

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The quality of work life is an essential factor that promotes workers’ wellbeing in the workplace, thus contributing to a quality service delivery and improved productivity. The focus of this study was to identify and describe the association between the quality of work life among domestic workers in South Africa and various factors like the socio-demographic data for these workers, the nature of domestic labour, and the working conditions that they are exposed to. 100 Participants from KwaZulu-Natal province were conveniently selected by means of a stratified random sampling. Data was collected using a self-administered questionnaire. Frequency distribution, percentages, mean and standard deviation, chi-square and multiple regression analysis were used to analyse data. A response rate of 90% was achieved. The results indicated that domestic workers in South Africa had a low level of quality of work life. Age had a strong positive relationship with the quality of work life among these workers (p=0.001). A negative relationship between the nature of domestic labour and the quality of work life was also revealed. Multiple regression analysis indicated that the age of domestic workers, nature of their jobs and the work environment predicted 44% of variance in the quality of work life. It was concluded that the Department of Labour must institute appropriate legislations in order to regulate the nature of domestic labour as unskilled service workers, thus the quality of work life and well-being of domestic workers in South Africa would be greatly improved.


Keywords: Factors, Work Life, Wellbeing, Quality, Domestic Workers, South Africa
Stream: Social Sustainability
Presentation Type: Paper Presentation in English
Paper: Factors Associated with the Quality of Work Life among Domestic Workers in South Africa


Dr. Lindiwe I. Zungu

Lecturer, School of Public Health
Department of Environmental-Occupational Health, University of Limpopo (Medunsa Campus)

Pretoria, Gauteng, South Africa

Dr Zungu holds a PhD in occupational health from the University of Zululand in South Africa. She is an occupational health care professional with over 12 years experience and she worked at several organizations (private sectors) as an occupational health specialist. She has also received advanced training from the University of Michigan in program planning, implementation, monitoring and evaluation from an occupational Health Management perspective. She is currently lecturing post-graduate students in the school of Public Health at the University of Limpopo (Medunsa campus) and has also lectured community health for undergraduate nursing students at the same institution. She has published health-related abstracts and papers in scientific journals and has presented numerous scientific papers and lectures at national and international conferences. She also offers consultancy services and has facilitated a number of problem-oriented workshops for initial and continuing education in occupational health and safety and healthcare management. She is also a facilitator for organizational psychology and health sciences research for post-graduate nursing students registered at North-West University and is an external examiner for the University of Venda (MPH Program). Her research interests are wellness and safety promotion in the workplace and HIV/AIDS management in the workplace.

Ref: S08P0092